Please read the Frequently Asked Questions below before contacting us. All your questions should be answered here. If you have any questions which are not listed below, please feel free to send an email (listed below). We’ll respond within 24-48 hours. We will not be able to respond to any questions listed below.
|How do I receive my ebook?|
|After making your purchase, you will be forwarded to a web page with easy to follow instruction on how to download the ebook to your computer. Then, simply click on the file and the ebook will open in Adobe Reader.|
|How long does it take to download the ebook?|
|About 3 minutes with a dial-up connection and about 5 seconds with a high speed connection (cable/DSL).|
|Are there any system requirements?|
|In order to download and view the ebook, you will need an internet connection, a Windows or Mac operating system, and Adobe Reader (free download).|
|I was not able to download the ebook correctly. How do I get another one?|
|We can send the ebook as an email attachment to you. Send us an email. You must include your name and order/receipt number.|
|I received an error page when trying to open the book with Adobe Acrobat. What do I need to do?|
|You need to upgrade to the newest version of Adobe Acrobat, which is free to download. If you still have problems, you probably need to completely remove/uninstall Adobe Acrobat from your computer, then restart the computer and go download the new version from the link above.|
|Can I print a copy of the ebook or is it a read-only format?|
|Yes, you can print the ebook. All toolbar functions are disabled for security purposes. However, you can print by pressing ‘ctrl + p’.|
|I want to sign up! Is it safe to give my bank account or credit card information online?|
|Yes! No matter what rumors you have heard it is MUCH safer to give your credit card information online than anywhere else. Unlike going to a restaurant or giving your credit card to the store clerk where strangers see your credit card number, authorization number and expiration date, no one at clickbank.com nor concertpromotions.net will see your credit card information.|
As it states on clickbank.com’s web site.
Clickbank.com uses Advanced Security-128 bit encryption processing.
Clickbank uses sophisticated international fraud control to screen all purchases. For maximum card security, all orders are sent directly to the banking network for immediate authorization. We do not store any credit card or bank account numbers.
This means the ONLY person who sees your credit card number, security pin, address, or expiration date is you and your bank. No credit card records are viewed or kept by clickbank.com nor concertpromotions.net.
|What is the name that will appear on my bank statement?|
|Your bank/credit card statement will show a charge by ClickBank or CLKBANK*COM|
|Do you have a return policy?|
|ClickBank will, at its option, replace or repair any defective product within 8 weeks from the date of purchase. After 8 weeks all sales are final.|
|Can I pay by check or money order?|
|Money orders and bank checks only. Click here to download an order form.|
|Do you accept payment by PayPal?|
|Yes. PayPal is a payment option, along with most major credit cards.|
|Can I order a hard copy of the book?|
|Hard copies are only available through mail order only (an online purchase is substantially less). Click here for an order form.|
|I’m outside of the USA. Will your book be able to help me book shows?|
|Yes. Simply follow the step by step guide.|
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